Angeli reindeer farm
info@angelireindeer.fi
+358405363061
We follow the ethical guidelines for the Sámi tourism.
Below is a link to read more about this important topic.
Unfortunadly there is no public bus or train which stops near our home. We live in a remote place so that we can offer our reindeer a safe place. Below are timetable links to a bus and a train in Finland. Maybe you can use some of these ways to travel while you are in Finland.
CONSUMER PROTECTION LAW AND CANCELLATION POLICY
Updated 13th of September 2026
Company ID 2947251-1
Contact number +358405363061
email info@angelireindeer.fi
USE OF CUSTOMERS' PERSONAL DATA
The one woman Solo company Angeli reindeer farm respects the privacy of it´s customers in every way. We do not publish pictures or information about our customers without permission under any circumstances. Only in cases required by law.
The customer pays for the reindeer farm visit or Cultural visit by Bókun online booking system or on site using a secure Zettle by PayPal card machine.The customer can also pay by invoice if agreed in advance. Angeli reindeer farm uses the secure Fennoa accounting and invoicing system.Angeli reindeer farm accepts bookings made from Website, WhatsApp or email.Customer contact information will not be shared or sold.
The Solo entrepreneur of Angeli reindeer farm uses a traditional paper booking calendar, in which the entrepreneur records the number of people, child or adult, booking method, the name of the booker and in some cases the phone number and/or email address. The calendar is not visible to others. The booking calendar is kept in connection with accounting for 5 years, after which it is destroyed by burning with firewood on the company premises.
CANCELLATION CONDITIONS
Please contact Anne by email or WhatsApp if you have any questions about these conditions.
BOOKINGS PAID IN ADVANCE WITH PAYPAL OR CREDIT CARD: If you need to cancel the booking that you have paid in advance, I will refund your payment in full, if the cancellation is received 7 days before the booked day of the visit. If the cancellation is received 6-1 day before the booked day of the visit there will not be any refund.
BOOKINGS MADE WITH WHATSAPP OR EMAIL AQREED PAYING ON THE SITE: If you need to cancel your booking please let me know as soon as you can. No charge for the cancellation.
GROUPS PAID BY ADVANCE WITH INVOICE: If you need to cancel the booking that you have paid in advance, I will refund your payment in full if the cancellation is received 7 days before the booked visit. Please note that it can take up to months to process a refund abroad. If the cancellation is received 6-1 day before the booked visit there will not be any refund.
WE WANT OUR CUSTOMERS TO KNOW
The Consumer Protection Act / Kuluttajansuojalaki in finnish, is a law that protects consumers against unfair trading practices by traders. The law safeguards consumer rights in Finland, for example in relation to contracts, marketing and defective products. It is important for consumers to understand that they have rights and that they can seek help from authorities, such as the Consumer Advice Service of the Finnish Competition and Consumer Authority, if necessary.
-You have the right to a faultless service or product.
-You have the right to complain or cancel the transaction if the product or service is faulty.
-You have the right to receive clear and truthful information about the service or product before making a purchase decision.
-You have the right to cancel the transaction within 14 days of receiving the order confirmation. (pre-booked reindeer farm visits).
-Any complaint must be made in writing (by email) if possible so that the matter can be verified afterwards.
-Make any complaint as soon as possible.
-The Finnish Competition and Consumer Authority's Consumer Advice helps consumers who have problems with making a purchase.
-The Finnish Consumers' Association offers advice and information.
-If you purchased a handmade product or reindeer antlers from us and want to cancel the purchase, please contact us by email.
INFORMATION ON THE CONSUMER'S RIGHT OF WITHDRAWAL
GIFTS AND HANDICRAFTS
According to the law, the consumer must return the goods no later than 14 days after canceling the transaction. The consumer is responsible for the cancellation costs themselves, unless the seller has stated that they will be responsible for them. The seller must refund the payments made by the consumer no later than 14 days after receiving the cancellation notice. However, the company has the right to withhold the refund until it has received the goods back or until the consumer has proven that they have sent the goods back, unless the company is obliged to collect the goods themselves.
According to the law, however, the right of cancellation does not apply to such car rental, tourism, restaurant or leisure services that have been agreed to be performed at a certain time or by a certain time, such as for example the rental of a holiday cottage, hotel accommodation or travel, concert or theater tickets.
